03-18-2024, 10:53 PM
So I had a brand new, custom sized aluminum door made and fitted. When the guys were done installing, I noticed a couple of things:
There's some type of putty in all four corners of the door. Some of the putty is on the "veldt" lining as well.
There's two extra holes drilled into the frame near the hinges
When they screwed the door in, they were careless and every mounting hole has some of the aluminum shaved away because the installer couldn't be bothered to hold his drill straight.
I phoned the company yesterday and asked the sales guy to come out and have a look at the installation. He's coming this afternoon.
Some questions:
Is it reasonable for me to not be happy with the state of the door?
If so, what would a reasonable recourse be? Do I ask for a replacement door, a refund etc.
Please share your thoughts.
There's some type of putty in all four corners of the door. Some of the putty is on the "veldt" lining as well.
There's two extra holes drilled into the frame near the hinges
When they screwed the door in, they were careless and every mounting hole has some of the aluminum shaved away because the installer couldn't be bothered to hold his drill straight.
I phoned the company yesterday and asked the sales guy to come out and have a look at the installation. He's coming this afternoon.
Some questions:
Is it reasonable for me to not be happy with the state of the door?
If so, what would a reasonable recourse be? Do I ask for a replacement door, a refund etc.
Please share your thoughts.